RBJ Residential Services

Complaints

Make a complaint

If you are unhappy about anything, you can tell us, and we will listen. You will never get into trouble for making a complaint. It is your right.

Ways to complain

  • Talk to a member of staff you trust.
  • Fill in the complaint form below.
  • Ask someone you trust, or an advocate, to help you.

What happens next

  1. We acknowledge your complaint within 2 working days.
  2. We reply within 5 working days.
  3. If you are not happy, an independent investigation follows, then a senior review.

Independent help

Need help right now?

If you need help right now or you are in danger, call Childline on 0800 1111 any time, or 999 in an emergency.

Complaint form

Form coming in the next build step. Meanwhile, please email [COMPLAINTS EMAIL] or call [PHONE].